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Shipping & Returns

Shipping Policy

  • At DEPOKE, we offer free shipping on all orders above Rs.499.

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  • We use trusted and reliable shipping carriers to ensure your order is delivered to you timely and safely.

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  • Orders placed before 10AM will be shipped on the same day. The usual ship by date for orders shipped after 10AM is 1-2 days from ordering.​

 

  • The prices of the products displayed on the website do not include taxes and shipping charges. The same will be added to the order during checkout

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  • Our team ensures that all orders are processed within 24 hours of purchase.

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  • We take utmost care in packaging our products to ensure they are not damaged during transit.

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  • In case of any damage during shipping, please contact our customer support immediately (max 24 hours from delivery) and we will replace the product (Subject to investigation).​​

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* Please note- Our team reserves the right to approve or deny refund / replacement replacement claim(s) based on the outcome of our investigation.

Return & Exchange Policy

We want our customers to be completely satisfied with their purchase and therefore, we have framed our return and replacement policy keeping it a priority to secure the inerests of a genuine buyer and discourage any sort of fraud.

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  • Incase your order is not delivered for more than 4 days post the estimated date, you can ask for a refund by contacting us.

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  • Incase of different item or damaged item received, you must submit a claim within 24 hours of delivery at depoke.refundclaims@gmail.com with order id, Tracking id, images and unboxing video to support your claim. We will create a free of cost return request and a refund / Replacement will be issued subject to investigation.

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  • The product(s) must be in its original packaging and unused to be eligible for a refund or replacement.

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  • Refund / Replacement Claims due regarding colour difference will not be considered as a valid reason for Refund / Replacement as the products are circuitry parts and may be available in different colors.

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  • Also, we have a zero tolerance policy for fraudulant returns. Any buyer who's return(s) are found to be fraudulant or voilating our policies will be blacklisted immediately without any refund and none of their further orders will be processed.

 

Please note-

 

  • Our team reserves the right to approve or deny refund / replacement replacement claim(s) based on the outcome of our investigation.

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  • Our team will deny any claims related to colour difference as the products are circuitry parts and may be available in different colors.

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  • DEPOKE Reserves right to permanently revoke return / refund and replacement facilities or completely blacklist customers who abuse our policies and make fraudulent return / refund and replacement claims.

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